Support

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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line
info@yourdomain.com

About us

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Have any Questions? +01 123 444 555

Office hours

CONSULTATION

"Do you have general or specific questions about the procedure, or about your appointment? We have listed the most frequently asked questions (FAQ) and provided the answers below. If this does not answer your questions, do not hesitate to call us or send us an email. We will be happy to help you."

Examination appointment in the Praxisklinik 2000

Please make an appointment by phone. Please bring your current documentation, such as findings, X-rays, surgical reports, or magnetic resonance images with you to the first appointment.

Course of treatment

The course of treatment (conservative or surgical) is determined during the first meeting. If a surgical intervention is necessary, the appointment can be planned already during the first visit. The surgeon will explain the procedure, and our anaesthetist will provide information about the anaesthesia. Patients who live far away, or foreign patients, may also contact the surgeon by phone.

Surgery

On the day of the surgery, you should be fasting and present at our surgical centre on time. Do not forget to bring your documentation (findings, X-rays, or magnetic resonance images). In case of outpatient surgeries, you will stay in our recovery room for 2-3 hours. You should have someone to bring you home. We transfer inpatients to our private hospital (Klinik 2000 GmbH) or to the Diakonie hospital [Diakoniekrankenhaus]. At the time of discharge, you will receive the surgical report and a written schedule for the follow-up treatment. We will provide you with the relevant prescriptions (e.g. physiotherapy, medication). If required, further follow-up appointments can be arranged with the attending doctor (surgeon). However, follow-up treatment may also be carried out by the GP or the referring physician.

Follow-up treatment

Physiotherapy follow-up treatment is required after most joint interventions. Our inpatients are cared for by our own physiotherapy department. Outpatients may also arrange appointments in our department. In case of larger joint interventions, such as axis corrections or artificial joint replacement, we recommend 2-3 weeks of inpatient rehabilitation, which we can organize for you.

Financing for patients with a statutory health insurance

The costs of treating these patients are borne by their health insurance funds. Inpatient treatment in our private clinic is accepted by statutory health insurance funds, provided that we have concluded a contract with them. This currently applies to the following funds: DAK, IKK, as well as most BKK`s.

Private patients

Private patients are issued a private invoice for examination, conservative or surgical treatment, and anaesthesia. The doctor's bill is based on the German fee schedule for doctors (GOÄ). We bill for inpatient treatment using the so-called flat rates per case, which are based on the so-called DRGs (flat rates per case). Private health insurance funds usually reimburse hospital treatment costs. In case of very complex surgeries, we may conclude different fee agreements. We will provide your insurance fund with justification.

Foreign patients

We also treat patients from abroad. In most cases, we can provide treatment suggestions with the help of documents and phone consultations. If a surgical intervention is planned in the Praxisklinik 2000, the preliminary examinations (e.g. laboratory, X-rays) can be carried out in our hospital on the day before the surgery. If required, we can assist you with travel arrangements (e.g. flight and/or hotel bookings). It is recommended to wait a few days before returning after the surgery.

Foreign patients are usually invoiced using flat rates per case (DRG). This flat rate includes all costs such as fees for the surgeon and the anaesthetist, cost of materials, inpatient stay, physiotherapy, orthoses, walking aids, etc. At the patient's request, the cost of an additional stay of several weeks in a rehabilitation hospital can also be included in the flat rate.

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